Shipping policy

SHIPPING POLICY — DinkMat

We ship worldwide. Here is everything you need to know about how and when your DinkMat will arrive.

1. Shipping cost
Shipping is free on all orders, worldwide. Any shipping cost that applies to your order will always be shown at checkout before you pay.

2. Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You will receive an email confirming your order and another one with your tracking number once your order has shipped.

3. Delivery time
Once shipped, delivery usually takes 7–14 business days, depending on your country and city. These are estimates: delivery may take longer during peak seasons such as the holidays.
In any case, we will deliver your order no later than 30 days after your order is confirmed. If your order has not arrived within that time, you may give us an additional reasonable period, and if it still does not arrive, you may cancel your order and receive a full refund.

4. Christmas delivery
To receive your order before December 24, please order by December 1. Orders placed after that date may still arrive in time, but we cannot guarantee it.

5. Where we ship from
Your order is shipped from our partner warehouse in [WAREHOUSE COUNTRY / REGION]. [If you have more than one warehouse: Orders to the United States and Canada ship from [US WAREHOUSE]; all other orders ship from [OTHER WAREHOUSE].]

6. Tracking your order
You will receive a tracking number by email as soon as your order ships. Tracking information may take 24–48 hours to update after you receive it. If you have any questions about your shipment, contact us at dinkmat3388@outlook.com.

7. Customs, import duties and taxes
- European Union: prices include VAT. [Keep this sentence only if your order ships from inside the EU or if import VAT is collected at checkout: "You will not be charged any additional import fees on delivery."]
- United States and rest of the world: your order may be subject to import duties, taxes or customs fees charged by your country's customs authority. [Keep only if NOT collected at checkout: "These charges are not included in the price, are not collected by us and are the responsibility of the recipient."] [Keep only if collected at checkout: "Duties and import taxes are calculated and collected at checkout, so you will not pay anything extra on delivery."]
Customs processing may occasionally cause delays that are outside our control.

8. Shipping address
Please make sure your shipping address and phone number are complete and correct. The carrier may need your phone number to deliver your order. If you notice an error, contact us as soon as possible at dinkmat3388@outlook.com: we can update the address as long as your order has not shipped yet. If a package is returned to us because of an incorrect address provided by the customer, we will contact you to arrange reshipment; additional shipping costs may apply.

9. Lost or damaged packages
You are not responsible for your order until it is delivered to you. If your package is lost in transit, or arrives damaged, contact us at dinkmat3388@outlook.com within a reasonable time and we will send you a replacement or a full refund, at no cost to you. Please keep the packaging and, if possible, send us photos of any damage.

10. Gifts
Sending your DinkMat as a gift? You can enter the recipient's address at checkout. The order will not include any invoice or price information inside the package. [Remove this last sentence if your supplier cannot guarantee it.]

11. Returns
For returns and refunds, please see our Refund Policy [LINK], which includes our 90-day money-back guarantee.

12. Contact
DinkMat — [LEGAL NAME] · Tax ID (NIF): [NIF] · [BUSINESS ADDRESS], Spain · dinkmat3388@outlook.com