Refund policy

90-Day Money-Back Guarantee — Worldwide

We want you (and the person you gift it to) to love your DinkMat. That's why every order, wherever you are in the world, comes with a 90-day money-back guarantee counted from the day you receive your order.

1. Right of withdrawal (first 14 days) — all customers
Wherever you live, you may withdraw from your purchase within 14 calendar days of receiving it, without giving any reason. To do so, simply tell us clearly by email at dinkmat3388@outlook.com, or use the withdrawal form at the end of this policy (using the form is optional). You may unpack and try the product to check its nature and how it works. We may only deduct an amount if the product has lost value because it was handled beyond what was necessary for that check.

2. Our 90-day guarantee (from day 15 to day 90) — all customers
After the first 14 days, our voluntary guarantee lets you return the product for any reason up to 90 days after delivery, provided it is complete (court and net with its stand) and in good condition, apart from normal use. This guarantee is in addition to your legal rights and does not limit them.

3. How to return
Email us at dinkmat3388@outlook.com with your order number and country. We will reply with the return instructions and the return address for your region:
- United States and Canada: [US RETURN ADDRESS]
- European Union and rest of the world: [EU RETURN ADDRESS]
Please send the product back within 14 days of telling us you want to return it.

4. Return shipping costs
Return shipping costs are paid by the customer, unless the product arrived damaged, defective or was not what you ordered. In that case we cover all costs.

5. Refunds
We refund 100% of the price you paid, including the original shipping cost, using the same payment method you used, at no extra cost to you. For returns within the first 14 days, we will refund you within 14 calendar days of the day you told us you were withdrawing. We may wait to issue the refund until we receive the product or proof that you have sent it, whichever comes first. For returns under the 90-day guarantee, we refund within 14 calendar days of receiving the product.

6. Import duties and taxes
For orders shipped outside the European Union, any import duties or taxes charged by your country's customs authority are not collected by us. We cannot refund them directly, but you may be able to reclaim them from your local customs authority when you return the product.

7. Damaged or defective products
Please check your order when it arrives and contact us if anything is damaged, defective or missing. This does not affect your statutory warranty rights. Customers in the European Union are entitled to have defects that appear within 3 years of delivery repaired or the product replaced, or, where that is not possible, to receive a price reduction or a refund. Customers in other countries benefit from the statutory warranty rights provided by their local law.

8. Your local consumer rights
Nothing in this policy limits any mandatory rights you have under the consumer protection laws of your country of residence. Where your local law gives you greater rights, those rights apply.

9. Exchanges
To exchange an item, return it as described above and place a new order.

10. Seller information
[LEGAL NAME] · Tax ID: [NIF] · [BUSINESS ADDRESS], Spain · dinkmat3388@outlook.com

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Withdrawal form (complete and return only if you wish to withdraw from the contract)
To: [LEGAL NAME], [BUSINESS ADDRESS], Spain, dinkmat3388@outlook.com
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature (only if this form is sent on paper):
Date: